Wondering how to help loved ones with activities of daily living? Searching for answers to your respite care needs? Below are answers to many of the common questions we are asked by family caregivers and others who are considering the benefits of in-home eldercare. For answers to more specific questions pertaining to your needs, please do not hesitate to contact our office directly at 773-561-4663 or directly from our contact page

Private Duty Home Care (also called Home Services in Illinois) is a service that allows seniors to have a personal caregiver to assist them with their activities of daily living. Home eldercare service can be provided on an hourly or live in basis. Our caregivers work with clients in their private homes/apartments, assisted living, skilled nursing and/or in hospitals.
First and foremost, we care! Since 1994 our company has been providing the same care and services we would demand for our own loved ones. We have the history, experience, knowledge and understanding required to help make the transition to home eldercare what it should be: a positive extension of independence while supporting one with the highest level of quality care. Custom Home Care is licensed by the Illinois Department of Public Health as a Home Services and Home Nursing Agency.

Please take the time to review our website or contact us directly to learn more about why we are the best choice for your home care needs.

Activities of Daily Living (ADL’s) are the day-to-day tasks people generally do for themselves. There are six basic ADL’s: eating, bathing, dressing, toileting, transferring (walking) and continence.
Caregivers provide personal eldercare services that include:

  • General companionship
  • Hygiene assistance
  • Dressing
  • Meal preparation
  • Respite for Family Caregivers
  • Exercise program compliance
  • Post-surgery and rehab care
  • Alzheimer and dementia care
  • Light housekeeping
  • Incontinence care
  • Medication reminders
  • Escorts to appointments, shopping and outings
Our services include Caregivers, Companions and Certified Nursing Assistants (CNA’s). We provide both hourly and live-in care. Custom Home Care is also proud to manage Wellness Centers with its many partnered senior living communities in and around Chicago.
We know each request is unique and understand the many different needs of our clients, so we have tailored our homecare program to range from 4 hours of care to 24 hours of care. We also offer live-in care.

In our partnered senior communities we also provide Catered Living™ specialized services such as wellness checks, bath visits, pet care, medication reminders, escorts and medication reminders all of which are available on a fee for service basis.

Live-in service is for clients who need care and assistance throughout the day, as well as the additional advantages of comfort and safety into the evening. Although live-ins stay at their client’s home 24-hours a day, they are not contracted to work 24 hours. There are certain guidelines that have been set forth by the Illinois Department of Labor governing the periods of rest required by caregivers. See our Live-in Guidelines as required by the Department of Public Health.
Yes, our caregiver can come to the client’s residence, accompany them to appointments (physicians, lunches, shopping, etc.) and accompany them home when ready. For our clients without transportation, we have some caregivers that drive, however; we recommend a Taxi or Uber.
Of course! We encourage our clients to interview.
Flexibility is a part of home care and we will adjust care plans to match your needs. It is not uncommon to go from a live-in after a hospital stay to hourly care as your condition improves.
Hourly caregivers will bring their own food to an assignment.

In general, live-in caregivers eat meals with their clients in their homes, if the client lives in a retirement community it is customary for clients to provide a $15/day food allowance. The food allowance can be directly given to the caregiver or added to your bill and passed through to the caregiver without taxes.

Yes. For Hourly Care, Illinois law requires a minimum 20 minute lunch break if working 7 ½ hours to be taken within 5 hours of the start time.
For Live-in Care please refer to our Live-in Care guidelines.
  • Our Caregivers must have a minimum of 1 year of positive and verifiable experience
  • They complete a two-step interview process, one with a member of our management team and another with our caregiver trainer
  • Pass a written proficiency exam
  • Pass a fingerprint-based criminal background check, and be verified that they are not a registered sex offender or listed in any inmate locator databases
  • Pass a drug test
  • Pass regular skill evaluations
  • Health evaluation and TB testing
  • Proof of eligibility for employment in the United States
  • Our caregivers receive training, upon hire and then annually, to ensure they maintain current skills and possess the most current knowledge on topics including but not limited to: Custom Home Care policies and procedures, responsibilities, transfer techniques, bathing, abuse and neglect, client dignity, nutrition, exercise program compliance, infection control, emergency preparedness, fall prevention and overall customer service.
  • Annual attendance at a specialized Alzheimer/Dementia program. This dedicated training is a part of the continuing education and training we require.  Our Alzheimer/Dementia training program exceeds industry standards and covers care for clients at any stage of Alzheimer’s disease and other forms of dementia.
  • Caregivers receive client orientation and additional training specific to each client they care for in the office as well as the home.

Caregivers attend monthly caregiver training sessions which are offered in our main office and at our partnered facilities.

We understand the difficulties of living far from parents or loved ones and we welcome the opportunity to help you through this process.
Custom Home Care, LLC is a private pay provider. Our services are billed directly to the client, to their family or to long term care insurance companies.
Yes. Long term care insurance is increasingly common and we work with all LTC insurance plans. We do advise that you check with your insurance provider to insure home care services are covered under your policy.
Medicare and Medicaid as well as medical insurance companies do not pay for in home personal care services.
We bill for services on a bi-weekly basis and payment is due upon receipt. A deposit is required to begin care. Invoices will be sent via United States Postal Service or emailed per your request. For your convenience we offer Automatic Debit to assist with paying of invoices.
We require 48 hours’ notice to discontinue care. If care is stopped suddenly, without notice, you will be invoiced for the equivalent of two days of care. This fee is waived in cases of hospitalization or if your loved one passes.
Yes. Custom Home Care is licensed as a Home Service and Home Nursing Agency by the Illinois Department of Public Health.
Yes. All of our employees are fully insured including workers compensation coverage.
No. All of our Caregivers are employees of Custom Home Care, we are responsible for all state and federal taxes, including social security and unemployment deductions. We provide workers compensation insurance and comply with the Affordable Health Care Act.