Answers to All Your Chicago Eldercare Questions
Wondering how to help loved ones with activities of daily living? Searching for answers to your respite care needs? Custom Home Care provides care in the home Wilmette and Chicago families need, as well as eldercare resources they can use to make thoughtful and informed care decisions. Below are answers to many of the common questions we are asked by family caregivers and others who are considering the benefits of in-home eldercare. For answers to more specific questions pertaining to your needs, please do not hesitate to contact our office directly at 773-561-4663 or directly from our contact page
Please take the time to review our website or contact us directly to learn more about why we are the best choice for your home care needs.
Caregivers provide personal eldercare and senior companion services that include:
- General companionship
- Hygiene assistance
- Meal preparation
- Respite care for family caregivers
- Exercise program compliance
- Post-surgery and rehab care
- Alzheimer and dementia care
- Light housekeeping
- Incontinence care
- Medication reminders
- Escorts to appointments, shopping and outings
In our partnered senior communities we also provide Catered Living™ specialized services such as wellness checks, bath visits, pet care, medication reminders, escorts and medication reminders all of which are available on a fee for service basis.
In general, live-in caregivers eat meals with their clients in their homes, if the client lives in a retirement community it is customary for clients to provide a $15/day food allowance. The food allowance can be directly given to the caregiver or added to your bill and passed through to the caregiver without taxes.
For Live-in Care please refer to our Live-in Care guidelines.
- Our Caregivers must have a minimum of 1 year of positive and verifiable experience
- They complete a two-step interview process, one with a member of our management team and another with our caregiver trainer
- Pass a written proficiency exam
- Pass a fingerprint-based criminal background check, and be verified that they are not a registered sex offender or listed in any inmate locator databases
- Pass a drug test
- Pass regular skill evaluations
- Health evaluation and TB testing
- Proof of eligibility for employment in the United States
- Our caregivers receive training, upon hire and then annually, to ensure they maintain current skills and possess the most current knowledge on topics including but not limited to: Custom Home Care policies and procedures, responsibilities, transfer techniques, bathing, abuse and neglect, client dignity, nutrition, exercise program compliance, infection control, emergency preparedness, fall prevention and overall customer service.
- Annual attendance at a specialized Alzheimer/Dementia program. This dedicated training is a part of the continuing education and training we require. Our Alzheimer/Dementia training program exceeds industry standards and covers care for clients at any stage of Alzheimer’s disease and other forms of dementia.
- Caregivers receive client orientation and additional training specific to each client they care for in the office as well as the home.
Caregivers attend monthly caregiver training sessions which are offered in our main office and at our partnered facilities.